These terms cover the use of Unity Dial, a calling and texting platform for real-estate businesses, operated by [Unity Dial’s legal company name]. By using Unity Dial, a business (“customer”) and its users agree to them. How we handle information is described in the privacy policy.
Accounts
- Accounts are for the customer’s own staff. Keep passwords private and use two-factor sign-in where offered.
- The customer is responsible for what its users do in the platform, and for keeping its user list up to date.
Calling and texting the right way
Customers must follow the laws on calling and texting. In particular, a customer must:
- have the consent the law requires before calling or texting someone, and record how it was obtained;
- respect do-not-call requests and lists, permitted calling hours, and every opt-out (such as a reply of STOP);
- tell people when calls are recorded where the law requires it, and use recording only where it is allowed;
- not use Unity Dial for spam, harassment, fraud, or anything unlawful.
Unity Dial helps — for example it will not send a text without recorded consent, and it honours STOP — but the customer remains responsible for its own calls and messages.
Text messaging terms
- Who sends the messages: the real-estate business you agreed to hear from, through Unity Dial. The first message names that business.
- What they are about: your property enquiry or listing, appointments and showings, and follow-ups you asked for.
- How often: message frequency varies.
- Cost: Msg & data rates may apply.
- To stop: reply STOP at any time. You will get no more texts from that business unless you reply START.
- For help: reply HELP, or contact the business that texted you.
- Carriers are not responsible for delayed or undelivered messages.
- Your mobile number and your agreement to receive texts are never shared with or sold to anyone for their marketing.
Minutes, seats and payment
- Calls and texts use prepaid minutes; users need seats. Prices are shown before purchase.
- Service fee: every purchase — the subscription and each renewal, seats, minute bundles and phone numbers — carries a 5% service fee. It is a fee for the service, not a card surcharge, and is the same whatever the payment method. It is shown on its own line in the price before you buy, at checkout, on the invoice and on the receipt.
- Monthly minutes expire two months after they are issued (for example, minutes issued on October 5 expire at the end of December 5, UTC; when that day does not exist, the last day of that month). Bundle minutes expire two months after the bundle is given to an agent.
- Only answered, connected time is counted for calls; voicemail recording time counts as incoming minutes.
- If a company runs out of minutes, voicemail keeps taking messages up to a 10-minute unpaid allowance; those minutes are owed.
- If an agent's minutes run out during a call, the call can continue for up to 10 more minutes and is then ended. Those minutes are owed.
- Owed minutes are taken from the company's next new minutes — a minutes bundle or the monthly minutes at renewal, whichever comes first — the oldest owed minutes first. The amount owed never goes below zero.
- Payments are handled by Stripe. Unpaid invoices can lead to the account being paused until paid.
- Refunds: [refund policy].
Your data
- The customer owns the information it puts into Unity Dial. We use it only to provide the service, as the privacy policy explains.
- When an account closes: [how and for how long the customer can export its data].
Suspension and ending
- We may pause or close an account that breaks these terms, puts others at risk, or is not paid.
- A customer may stop using Unity Dial at any time: [notice period and how to close an account].
The service
- We work to keep Unity Dial available and secure, but it depends on carriers and other providers and may sometimes be interrupted.
- Limits of liability: [to be written with counsel].
- Governing law: [state or country].
Still to be written with counsel
- Who may use Unity Dial: businesses only, users 18 or older (each company user confirms this at first sign-in) — [wording of the eligibility clause].
- Renewal and cancellation: monthly subscriptions renew automatically until cancelled; 3-, 6- and 12-month terms do not renew automatically; cancelling online stops renewal — [the automatic-renewal disclosure the customer’s state requires].
- Refunds: see the refund policy — [to be finished with it].
- Disclaimer of warranties: [to be written with counsel].
- Indemnity (the customer’s responsibility for its own calls and texts, TCPA and consent): [to be written with counsel].
- Disputes: [courts or arbitration, venue, class-action waiver or not].
- Notices to the customer: [by email to the company admin, or otherwise].
Changes and contact
We will post any change on this page with a new effective date. Questions: support@unity-dial.com, [postal address].