How the checks and minutes work
Before a call is placed or a text is sent, Unity Dial checks it. This page lists exactly what is checked and how minutes are counted, so your team knows what to expect. It describes the software; it is not legal advice, and you remain responsible for your own compliance.
Before every call
- Your company can dial. A paused, suspended or cancelled company cannot place calls.
- Minutes. The agent needs available minutes; company limits on simultaneous and daily calls apply.
- Do-not-call. The number is checked against your company’s do-not-call list and against every lead and contact of your company flagged do-not-call — the alternate phone too. If the list cannot be checked, the call is not placed.
- Calling hours in the lead’s own time. Calls are allowed from 9 a.m. to 8 p.m. in the lead’s local time — inside the federal 8 a.m.–9 p.m. window. The local time comes from the lead’s state, then from the area code; when it cannot be worked out, the call is not placed. In Texas, Sunday calls start at noon. Your company can narrow the window further, never widen it.
- Recording. Whether the call is recorded follows your settings.
The same calling-hours and do-not-call rules apply to texts. See all features.
Texting
- A lead or contact can be texted only with consent on record. Consent is never assumed from an import: an imported consent column is marked “imported, unverified”.
- The first text to a number names your company and says “Reply STOP to opt out”. STOP blocks further texts until the person sends START; HELP gets an answer. These replies cost nothing.
- Texts to US numbers are sent only after your company’s business-texting registration (10DLC) is approved; you register from the app.
How minutes are counted
- Calls: from the moment the call is answered, never while it rings, rounded up to the next whole minute.
- Texts: 1 minute per message part, sent or received; a picture is 2 minutes; one text costs at most 12 minutes.
- Running out during a call: the agent sees a warning and gets 10 more minutes before the call ends.
- Expiry: monthly and bundle minutes expire two months after they are issued; the minutes that expire soonest are used first.
- Each seat includes 1,000 minutes a month at $179 per seat. More minutes: minute bundles.