Draft for counsel. Nothing on this page is in force until counsel has reviewed it and the blanks are filled in.
This policy covers payments to [Unity Dial’s legal company name] for the subscription, seats, minute bundles and phone numbers. How the subscription renews is in the terms of service.
What happens today
- Payments are taken by card through Stripe when an invoice is paid. Every purchase carries a 5% service fee.
- Cancelling a subscription stops it from renewing. It does not, by itself, refund anything already paid.
- Minutes and phone numbers already delivered are used as they are used; monthly minutes expire two months after they are issued.
- When a refund is made, the invoice is marked refunded and stays in the company’s billing history.
When a refund is given
- Subscription and seats: [whether any part of a term is refunded on cancellation, and how it is worked out].
- Minute bundles: [whether unused minutes are refundable, and within how many days of purchase].
- Phone numbers: [whether a number’s monthly charge is refundable after it is released].
- The 5% service fee: [refunded with the purchase, or kept].
- Charges made in error (a duplicate payment, a wrong amount): [always refunded in full within N days].
- Accounts closed for breaking the terms: [refund or not].
How to ask
Write to support@unity-dial.com from the company admin’s email address with the invoice number. We answer within [N business days]. Approved refunds go back to the card that paid, through Stripe; the bank may take [5–10 business days] to show it.
Disputes and chargebacks
[What happens to the account while a card dispute is open — to be decided with counsel].
Contact
support@unity-dial.com, [postal address].